Shipping policy
Last updated: 18 September 2026
Order processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information where available.
Shipping destinations and rates
We currently ship to:
- Australia
- New Zealand
- Hong Kong SAR
- China
- Macao
- Taiwan
- Malaysia
- Singapore
- United Kingdom
- United States
- Canada
Available shipping options, delivery estimates, and shipping charges are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.
Shipping availability, rates, and delivery estimates may change from time to time.
Free shipping
Free standard shipping is currently available at the following order thresholds:
- Australia: orders over AU$90
- New Zealand: orders over NZ$110
- Hong Kong SAR: orders over HK$400
- China: orders over RMB350
Any different free-shipping promotion or threshold displayed at checkout or advertised by us will apply to that order.
Delivery estimates
Delivery estimates are provided at checkout and are calculated from the date your order is dispatched. They are estimates only and are not guaranteed.
Delivery times may be affected by the destination, shipping method, customs clearance, carrier delays, weather, peak periods, public holidays, or other events outside our control.
International duties and taxes
International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.
These charges are the customer’s responsibility unless we expressly state otherwise at checkout or in a specific promotion. We are not responsible for delays caused by customs or for charges imposed by customs authorities.
Delivery address and undeliverable orders
Please ensure that your delivery address and contact details are complete and accurate before placing your order.
If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the parcel, failure to complete an import declaration, or another issue caused by the recipient, please contact us at hello@vauclusefragrance.com so we can discuss the available options.
If you request that an undeliverable order be sent again, an additional shipping charge may apply.
Order tracking
When your order has shipped, we’ll send you a shipping confirmation email with tracking information where available. Please allow up to 48 hours for tracking information to become active.
If you have not received your order within the estimated delivery timeframe, contact us at hello@vauclusefragrance.com with your name and order number.