FAQ

Frequently Asked Questions

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please email hello@vauclusefragrance.com and we will do our best to assist where your order has not already been despatched.

We do ship internationally. Please select the appropriate country for your shipping destination using the drop-down menu in the website header. If your destination is not listed, please send us an email at hello@vauclusefragrance.com.

Please refer to our Shipping Policy.

Please to our Shipping Policy.

All delivery timeframes are an estimate only and VAUCLUSE will not be liable to you for losses suffered or incurred due to delivery delays.

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email hello@vauclusefragrance.com

Please email hello@vauclusefragrance.com with information and/or images detailing the issue and someone from our customer service team will be in touch.

We accept returns within 30 days of despatch, provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email hello@vauclusefragrance.com with your order number and details of the item/s you'd like to return.

Free returns

Returns within 30 days receive a full refund. T&Cs apply.

Worldwide shipping

Ship anywhere, rates available at checkout. If not contact our customer service.

EARTH FRIENDLY

Committed to earth friendly materials and sustainable production processes.