Refund policy

Last updated: 18 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility

To be eligible for a change-of-mind return, your item must be unused, unopened, and in its original packaging. You’ll also need your order number or other proof of purchase.

Opened, used, custom, or personalised products cannot be returned unless the item is faulty, damaged, or incorrect. Certain products may also be excluded from return for safety, hygiene, shipping, or legal reasons.

Sale items and gift cards are not eligible for change-of-mind returns. These exclusions do not affect any rights you may have under applicable law.

How to start a return

To request a return, contact us at hello@vauclusefragrance.com within 30 days of receiving your order. Please include your order number and the reason for the return.

If your return is approved, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Return shipping costs

For change-of-mind returns, you are responsible for the return shipping cost. The original outbound shipping charge is not refundable.

For international returns, you are responsible for return shipping costs and any duties, taxes, or other charges that are not refundable by the relevant authorities.

If your item is faulty, damaged, or incorrect, please contact us before returning it. We will work with you to arrange an appropriate solution and cover reasonable return shipping costs where applicable.

Damaged, faulty, or incorrect items

Please inspect your order when you receive it and contact us as soon as reasonably possible if the item is defective, damaged, or incorrect. Include your order number and photographs where helpful so we can assess the issue and make it right.

Exchanges

The fastest way to receive a different product is to return the item you have. Once the return is approved, place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Your bank or card provider may take additional time to process and display the refund.

You can contact us at hello@vauclusefragrance.com with any return or refund questions.